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Thoughtful gifts. Wherever they are.
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REALMSGIFTS

Returns

Returns & refunds

If something isn't right with a gift, we want to hear about it.

This policy is being finalized. If you have a question before it's published, please contact us.

If there's a problem with your order

If a gift arrives damaged, incorrect or doesn't arrive, contact us with your order number and, where possible, a photo. We'll review it with you and arrange a replacement or refund where appropriate.

Items that usually can't be returned

  • Perishable gifts such as flowers, cakes and food.
  • Personalized or engraved items made to your specification.
  • Opened beauty, fragrance and personal care products, for hygiene reasons.

Refunds

Approved refunds are returned to the original payment method. Processing times depend on your card issuer.